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Integrate with Lucidchart

Use JumpCloud SAML Single Sign On (SSO) to give your users convenient but secure access to all their web applications with a single set of credentials. Automatically provision, update and deprovision users and groups in Lucidchart from JumpCloud using the Identity Management (SCIM) integration. Leverage this integration to centralize user lifecycle, user identity, and group management in JumpCloud for Lucidchart. Save time and avoid mistakes, as well as potential security risks, related to manually creating users.

Read this article to learn how to setup the Lucidchart integration.

Prerequisites

  • A JumpCloud administrator account.
  • A Lucidchart user account with administrator permissions.
  • A Lucidchart Enterprise account with SCIM enabled (contact your CSM) and an up-to-date pricing plan.
  • Auto-upgrade must enabled in your Licensing settings. You will be unable to generate a bearer token to configure SCIM if this setting is not enabled. 

Important Considerations

  • Lucidchart SCIM API is based on version 2.0 of the SCIM standard.
  • SSO is recommended, not required.
  • You may need to contact Lucidchart to enable SCIM.
  • If you have to replace the SCIM Token, you must deactivate the IdM integration, change the token and then reactivate the integration.
  • The following provisioning features are supported by Lucidchart:
    • Create, update, and delete users.
    • Create, update, and delete groups.
  • Groups are supported.

Attribute Considerations 

  • A default set of attributes are managed for users. See the Attribute Mappings section for more details.
  • The following attributes are not supported by JumpCloud:
    • division
    • manager

Configuring the SSO Integration

To configure JumpCloud

  1. Create a new application or select it from the Configured Applications list.
  2. Select the SSO tab.
  3. Replace any instances of EMAIL_DOMAIN with the email domain of users who will be using SSO to access Lucidchart, ex: https://www.lucidchart.com/saml/sso/jumpcloud.com.
  4. Add or change any additional attributes.
  5. Click save.

Download the JumpCloud metadata file

  1. Find your application in the Configured Applications list and click anywhere in the row to reopen its configuration window.
  2. Select the SSO tab and click Export Metadata.
  3. The JumpCloud-<applicationname>-metadata.xml will be exported to your local Downloads folder.

Tip:

Metadata can also be downloaded from the Configured Applications list. Search for and select the application in the list and then click Export Metadata in the top right corner of the window.

To configure Lucidchart

  1. Log in to Lucidchart as an administrator.
  2. Navigate to Team > App Integration > SAML.
  3. Select Activation and then select Sign-in options.
  4. Select Allow SAML Authentication, then click Save changes.
  5. Enter your Domain.
  6. Copy and paste the metadata downloaded in the previous section into the Identity Provider Metadata field.
  7. Click Save.

Authorizing User SSO Access

Users are implicitly denied access to applications. After you connect an application to JumpCloud, you need to authorize user access to that application. You can authorize user access from the Application Configuration panel or from the Groups Configuration panel. 

To authorize user access from the Application Configuration panel

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications, then select the application to which you want to authorize user access.
  3. Select the User Groups tab. If you need to create a new group of users, see Get Started: User Groups.
  4. Select the check box next to the group of users you want to give access.
  5. Click save. 

To learn how to authorize user access from the Groups Configuration panel, see Authorize Users to an SSO Application.

Validating SSO user authentication workflow(s)

IdP-initiated user workflow

  • Access the JumpCloud User Console
  • Go to Applications and click an application tile to launch it
  • JumpCloud asserts the user’s identity to the SP and is authenticated without the user having to log in to the application

SP-initiated user workflow

  • Go to the SP application login – generally, there is either a special link or an adaptive username field that detects the user is authenticated through SSO

Note:

This varies by SP.

  • Login redirects the user to JumpCloud where the user enters their JumpCloud credentials
  • After the user is logged in successfully, they are redirected back to the SP and automatically logged in

Configuring the Identity Management Integration

To configure Lucidchart

  1. Navigate to Admin > App Integration > SCIM.
  2. Generate and copy the SCIM bearer token.

To configure JumpCloud

  1. Create a new application or select it from the Configured Applications list.
  2. Select the Identity Management tab.
  3. Select the Enable management of User Groups and Group Membership in this application checkbox if you want to provision, manage, and sync groups in Lucidchart from JumpCloud.
  4. Click Configure.
  5. Paste the SCIM bearer token you generated/copied when configuring Lucidchart into the Token Key field.
  6. Click Activate.
  7. You will receive a confirmation that the Identity Management integration has been successfully verified.
  8. Click save.
  9. You can now connect user groups to the application in JumpCloud to provision the members of that group in Lucidchart. Learn how to Authorize Users to an Application.

Attribute Mappings

The following table lists attributes that JumpCloud sends to the application. See Attribute Considerations for more information regarding attribute mapping considerations. 

Learn about JumpCloud Properties and how they work with system users in our API. 

Lucidchart User Attributes

JumpCloud Property JumpCloud UI Field Name SCIM v2 Mapping Lucidchart Value
username Username userName userName
active Status active active
firstname First Name name.givenName First Name
lastname Last Name name.familyName Last Name
email Company Email emails: value emails
costcenter CostCenter costcenter costcenter
company Company organization organization
department Department department Department
displayName Display Name displayName Display Name
employeeIdentifier Employee ID employeeNumber employeeNumber

Group Attributes

JumpCloud Property JumpCloud UI Field Name SCIM v2 Mapping Application Value
name Name displayName Name

Importing Users

This functionality is helpful if users have already been created in the application but have not been created in JumpCloud.

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application and click to open its configuration panel. 
  4. Select the Identity Management tab.
  5. Click manual import.
  6. Select the users you want to create in JumpCloud from the application from the list of users that appear. Users in the list have two import statuses:
    • New – user has not been imported
    • Imported – user has been imported and has an account in JumpCloud

Tip: Try using the New Users-only filter when selecting users to import. This will move all of your new users to the top of the list, making them easier to identify and select.

  1. Click import.
    • If you are importing less than 100 users, your import results will display in real time and you can continue onboarding your users 
    • If you have more than 100 users being imported, JumpCloud will send you an email when your import is complete
  1. You can now connect and grant users access to all their JumpCloud resources. Learn more in the Authorize Users to an Application and Connecting Users to Resources articles.

Warning: Imported users must be members of a user group bound to an application for JumpCloud to manage their identity in, and access to, the application.

SCIM Directory Insights Events

The following Directory Insights (DI) events provide visibility into failures and detailed information about the user and group data being added or updated from HR or other external solutions to JumpCloud.

Note:

Customers with no package or the Device Management Package will need to add the Directory Insights à la carte option. Directory Insights is included in all other packages.

SCIM DI Integration Events

Event Name Event Description
idm_integration_activate Logged when an IT admin attempts to activated new SCIM Identity Management integration.
idm_integration_update Logged when an IT admin attempts to update a configured and activated SCIM Identity Management integration.
idm_integration_reauth Logged when an IT admin attempts to change the credentials for an activated SCIM Identity Management integration.
idm_integration_delete Logged when an IT admin attempts to deactivate an activated SCIM Identity Management integration.

SCIM DI User Events

Event Name Event Description
user_create_provision Logged when JumpCloud tries to create a new user in service provider application.
user_update_provision Logged when JumpCloud tries to update an existing user in service provider application.
user_deprovision Logged when JumpCloud tries to change an existing user to inactive in the service provider application.
user_delete_provision Logged when JumpCloud tries to delete an existing user in service provider application.
user_lookup_provision Logged when JumpCloud encounters an issue when trying to lookup a user to determine if the user needs to be created or updated.

SCIM DI Group Events

Important:

These DI events will only be present if SCIM Groups are supported.

Event Name Event Description
group_create_provision Logged when JumpCloud tries to create a new group in service provider application.
group_update_provision Logged when JumpCloud tries to update an existing group in service provider application.
group_delete_provision Logged when JumpCloud tries to delete an existing group in service provider application.

Removing the Integration

Important:

These are steps for removing the integration in JumpCloud. Consult your SP's documentation for any additional steps needed to remove the integration in the SP. Failure to remove the integration successfully for both the SP and JumpCloud may result in users losing access to the application.

To deactivate the IdM Integration

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to deactivate and click to open its details panel. 
  4. Under the company name and logo on the left hand panel, click the Deactivate IdM connection link.
  5. Click confirm. 
  6. If successful, you will receive a confirmation message.

To deactivate the SSO Integration or Bookmark

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to deactivate and click to open its details panel. 
  4. Select the SSO or Bookmark tab.
  5. Scroll to the bottom of the configuration.
  6. Click Deactivate SSO or Deactivate Bookmark. 
  7. Click save. 
  8. If successful, you will receive a confirmation message.

To delete the application

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to delete.
  4. Check the box next to the application to select it.
  5. Click Delete.
  6. Enter the number of the applications you are deleting
  7. Click Delete Application.
  8. If successful, you will see an application deletion confirmation notification.
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