Integrate with OpsGenie

Use JumpCloud SAML Single Sign On (SSO) to give your users convenient but secure access to all their web applications with a single set of credentials.

Read this article to learn how to configure the OpsGenie integration.

Prerequisites

• An administrator or owner account in OpsGenie.
• A JumpCloud administrator account.

Important Considerations

• SP-initiated SSO only works for users who already have OpsGenie accounts prior to attempting SSO.

Creating a new JumpCloud Application Integration

1. Log in to the JumpCloud Admin Portal.
2. Navigate to USER AUTHENTICATION > SSO Applications.
3. Click + Add New Application.
4. Type the name of the application in the Search field and select it.
5. Click Next.
6. In the Display Label, type your name for the application. Optionally, you can enter a Description, adjust the User Portal Image and choose to hide or Show in User Portal.

7. Click Save Application.
8. If successful, click:
   • Configure Application and go to the next section.
   • Close to configure your new application at a later time.

Configuring the SSO Integration

To configure OpsGenie 1

1. Log in to OpsGenie as an administrator or owner.
2. Select Settings in the sidenav (the gears icon).
3. Select the Single Sign-on tab.
4. Check the box next to Enabled.
5. Select SAML from the list of identity providers.
6. Check the box next to Provision new users on the first login automatically if you want to enable JIT user provisioning.
7. Copy the SAML 2.0 Service URL.
8. Leave the OpsGenie configuration page open.

To configure JumpCloud

1. Create a new application or select it from the Configured Applications list.
2. Select the SSO tab.
3. In the ACS URL field, paste the SAML 2.0 Service URL you copied from the OpsGenie configuration page (ex: https://app.opsgenie.com/auth/saml?id=081bad71-b5c4-481f-847f-3b048824ed19)
4. In the field terminating the IdP URL, either leave the default value or enter a plaintext string unique to this connector.
5. Select save.

Download the certificate

1. Find your application in the Configured Applications list and click anywhere in the row to reopen its configuration window.
2. Select the SSO tab and click IDP Certificate Valid > Download certificate.

To configure OpsGenie 2

1. Back in OpsGenie, in the SAML 2.0 Endpoint field, enter the same IdP URL that you set in the JumpCloud console (if you did not modify the termination of this URL, then enter the default URL: https://sso.jumpcloud.com/saml2/opsgenie).
2. (Optional) If you would like users to be sent back to the JumpCloud User Portal when they log out of OpsGenie, enter the following in the SLO Endpoint field: https://console.jumpcloud.com/userconsole/.
3. In the X.509 Certificate field, paste in your entire certificate.
4. Select Save Changes.

Authorizing User SSO Access

Users are implicitly denied access to applications. After you connect an application to JumpCloud, you need to authorize user access to that application. You can authorize user access from the Application Configuration panel or from the Groups Configuration panel. 

To authorize user access from the Application Configuration panel

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications, then select the application to which you want to authorize user access.
3. Select the User Groups tab. If you need to create a new group of users, see Get Started: User Groups.
4. Select the check box next to the group of users you want to give access.
5. Click save. 

To learn how to authorize user access from the Groups Configuration panel, see Authorize Users to an SSO Application.

Validating SSO authentication workflow(s)

IdP Initiated

• Access the JumpCloud User Console.
• Select the application’s tile.
• The application will launch and login the user.

SP Initiated

• Navigate to your Service Provider application URL.
• You will be redirected to log in to the JumpCloud User Portal.
• The browser will be redirected back to the application and be automatically logged in.

Removing the SSO Integration

To deactivate the SSO Integration

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to deactivate and click to open its details panel. 
4. Select the SSO tab.
5. Scroll to the bottom of the configuration.
6. Click Deactivate SSO. 
7. Click save. 
8. If successful, you will receive a confirmation message.

To delete the application

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to delete.
4. Check the box next to the application to select it.
5. Click Delete.
6. Enter the number of the applications you are deleting
7. Click Delete Application.
8. If successful, you will see an application deletion confirmation notification.