Manage Payments in the MTP

Managing payments is simple in the Multi-Tenant Portal (MTP). Create a default payment method and never worry about a missed payment again.

Considerations:

• When you add or update your MTP payment method, your account’s default payment method for all past, present, and future billings is updated to the card you add. If you don’t want the card you add to be your default payment method, contact [email protected].
• After you add a credit card for your MTP account, the amount of users that you can add to an organization is immediately uncapped.
• You’re responsible for paying for all organizations in your MTP.
• Payment methods can only be added for the MTP and that payment method is used for all organizations in an MTP.
• You can’t delete a payment method, you can only replace an existing one.
• Accounts are typically charged on the 1st of every month.
• When you add a card in your MTP, you are bound to Section (3.7) of the terms and conditions stated on https://www.jumpcloud.com/legal.

Adding a Credit Card For Billing

To add a credit card for billing:

1. Log in to your MTP: https://console.jumpcloud.com.
2. Go to Account > Billing Information. 
3. Enter the Mailing Information.
   • Note: Fields marked with an asterisk are required.
4. Enter the Billing Information.
   • Notes:
     • After you select a country in the Country* dropdown menu, a conditional field populates for the local region
5. Click Submit Payment Information.
   • Notes:
     • This button is only available after all of the required fields are completed. 
     • It can take up to 24 hours for new cards to be added to the billing system.

Downloading Invoices

Considerations:

• Only invoices finalized after January 1, 2022 will be available for download in the MTP.
  • Note: To obtain any invoices finalized prior to January 1, 2022, please contact your JumpCloud Account Manager.
• Any available invoices listed can be downloaded as a PDF.

To download an invoice:

1. Log in to your MTP: https://console.jumpcloud.com.
2. Go to Account > Payment History. Up to 12 of the most recent available invoices will be listed here.
   • Note: Each invoice displays the following information:
     • Invoice Number
     • Due Date
     • Status: Open, Partially Paid, Paid in Full
     • Amount Billed
     • Amount Paid
     • Amount Owed
3. Click Download Invoice for the date period you need. This will download to your device as a PDF.

Resolving Outstanding Balance Notifications

The following banner will appear at the top of each page in the MTP when there are one or more outstanding invoices on your account:

• Click Update to enter your updated credit card details on the Account page.
  • Your card will be charged for the outstanding balance when you click Submit Payment Information. 
  • It may take up to a full business day for the notification banner to disappear.
• If you prefer to pay a different way, you can email [email protected].
  • It may take up to a full business day for the notification banner to disappear.

The following banner will appear at the top of each page in the MTP when there are one or more invoices on your account that have been outstanding for at least 30 days:

• Click Update to enter your updated credit card details on the Account page.
  • Your card will be charged for the outstanding balance when you click Submit Payment Information. 
  • It may take up to a full business day for the notification banner to disappear.
• If you prefer to pay a different way, you can email [email protected].
  • It may take up to a full business day for the notification banner to disappear.

The following modal will appear in the MTP when there are one or more invoices on your account that have been outstanding for at least 45 days. When the account is suspended, you won’t be able to navigate or make changes in the MTP, other than to update your credit card information. Access to your account will be restored once payment is received.