Make Work Happen at JumpCloud

You will love JumpCloud if you dream big, deliver big, and want to change an entire industry together with amazing team members.

Traits & Actions That Create Success: 

• Teamwork
• Customer focus
• Innovation mindset
• Ongoing learning and improvement
• Joy in what you do, pride in what you deliver, appreciation for the people around you who make it all possible

We expect our products and people to be highly performant and to manage high performance over time.

You will be recognized and rewarded for what you achieve: we are a merit-based organization and salary increases and promotions are based on achievements and business impacts.

Traits & Actions That Create Success: 

• Set and achieve ambitious performance goals
• Practice wellness and self-care to sustain high performance over time

Our biggest commitment is to the growth of our customers’ businesses–we know they rely on us and we only succeed if our customers succeed.

We strive to be 1% better every day and this requires constant learning and growth.

We also have big growth ambitions for our company–in terms of people using JumpCloud, the number of devices we manage, and of course revenue.

Traits & Actions That Create Success: 

• Growth mindset
• Desire to learn
• Openness to hearing and acting on feedback–and to giving constructive feedback to others
• Ability to change course or direction when growth or desired growth rates are not achieved
• Willingness to experiment
• Commitment to customers’ success and understanding how they define their own success and how they measure it

You will have to create processes, procedures, tools, and systems here AND then execute with them.

You will have to innovate to create new products, programs, and approaches and to make existing products and programs better, faster, and smarter.

Traits & Actions That Create Success:

• Identifying an opportunity, challenge, or problem and then designing and implementing new processes, products, or plans to address it
• Thinking and acting holistically about how to create solutions that will scale with our growth and satisfy our customers’ needs for the long haul

Treat our colleagues, business partners, and customers with empathy and respect–get to learn about them and their priorities.

Demonstrate respect for others’ points of view and values.

Traits & Actions That Create Success:

• Checking in with others to see how they are doing and how you can make their day/week/job easier
• Acknowledging others’ needs and priorities in the workplace

You can and should ask for help, can and should offer help, and embrace being part of a JumpCloud community that watches out for each other.

Help comes in many forms–counsel, coaching, workload help, listening — know what is required and what you can best offer.

Traits & Actions That Create Success:

• Proactively seeking out opportunities to help your colleagues achieve individual, team, and company goals
• Setting realistic expectations for how and when you can help

Change is a constant in our high-growth environment and we respond quickly to meet customer needs and leapfrog competitors.

You will have to adapt to changes with a positive attitude and an ability to keep up.

Let us know when you need help with the pace or the context behind changes.

Traits & Actions That Create Success:

• Flexibility
• Adaptability
• A strong ability to balance “get it done” with the right amount of quality and the right amount of functionality to satisfy what our customers and stakeholders really want and need

Set big goals and put the plans and execution muscle behind them.

Put measurement and tracking systems in place that inform goal progress and provide context to refine or alter your course.

Goal-oriented and planful.

Traits & Actions That Create Success:

• Documenting goals and the objectives, measures, and steps required to achieve them
• Tuning work (or even goals) based on external changes and lessons learned along the way

We’re doing great things today — but this is just the start! We want to innovate in big, bold ways and want team members who want to join us for this journey.

There are so many opportunities to rethink how work is done and what that requires from technology–we want people who can imagine new possibilities and bring them to life.

Traits & Actions That Create Success:

• Innovation
• Risk-taking: fail, fast forward while learning from mistakes
• Experimentation

We expect everyone to contribute to an environment that celebrates our differences, learn from others’ cultures and backgrounds, and actively support DEI in all its facets.

Traits & Actions That Create Success:

• Learning from others’ points of view
• Giving everyone a chance to share their perspectives on a project, opportunity, or challenge
• Hiring and growing talent with an understanding of DEI and its benefits to our customers and to us

Work from wherever you want–you just need a good Internet connection!

Traits & Actions That Create Success:

• An ability to build relationships and achieve results in a distributed, “work from anywhere”, or “work from home” environment
• An ability to set boundaries on your time and commitments so that you can achieve work results while also having a satisfying life outside of work