Get Started: System Insights

JumpCloud’s System Insights extends device management by providing telemetry across your fleet of macOS, Windows, and Linux devices. You can easily gather information from JumpCloud-managed devices with our RESTful API and PowerShell Module. 

You can use the System Insights feature to:

• Easily take stock of your suite of devices and the state of the machines in your organization.
  • See inventory information like vendor, model, serial number, etc.
• Query device endpoints to proactively resolve issues without having to interrupt employees.
• Provide information to auditors proving that devices in your organization are compliant. 
• Gather information about device uptime to leverage when diagnosing issues.
• Allow Security and DevOps Teams to interrogate machines to look for security vulnerabilities.
  • See which devices are protected by disk encryption and which need to be updated.

Enabling System Insights

Prerequisites:

• System Insights is included in some of our package plans. See JumpCloud Pricing for information on our package plans.
• To enable System Insights for your account, current customers can contact [email protected]. New customers can contact [email protected].
• System Insights only supports 64-bit operating systems.

To automatically enable System Insights for new devices:

1. Under Settings > Features, toggle System Insightson or off. 
2. Under Auto enable System Insights on new devices, select which devices you’d like to enable this feature. Newly added devices will automatically have System Insights enabled.

3. Click Save if these are your only changes.

There are two ways to enable System Insights for an individual device:

From device details:

1. Under DEVICE MANAGEMENT > Devices, select a device to view its details.
2. On the Device panel, under the device logo, click System Insights Disabled, then select Enable System Insights.
3. Click ok to confirm System Insights are enabled.
4. Click save device.

From the more actions menu:

1. Select a single device from the list view. 
2. Click more actions, and choose Enable System Insights. 
3. You are prompted to confirm your selection. Click enable. 

To enable System Insights for multiple devices:

1. Under DEVICE MANAGEMENT > Devices, select multiple devices by clicking the checkbox for each appropriate device. 
2. Click more actions, then select Enable System Insights.​

To re-enable System Insights after previously disabling System Insights for your organization:

1. Under Settings, toggle System Insights to on. 
2. You are prompted to confirm your selection. Click ok.

Data That System Insights Collects

System Insights collects the following data from your systems.

• Data Categories
• Data

Every request for system insights data reports the collection_time, which is the timestamp the data was collected from the system. Data is collected every hour. Offline systems report the last known state when they went offline.

This includes vital information about:

• Users and groups
• Hardware and disk utilization
• Applications and browser extensions
• Encryption settings and software versioning

Data Categories

The following table describes the data categories System Insights gathers by system.

Data

The following table describes the specific data System Insights gathers by system.

Data available as of June 23, 2020:

• /systeminsights/authorized_keys
• /systeminsights/appcompat_shims
• /systeminsights/dns_resolvers
• /systeminsights/wifi_networks
• /systeminsights/wifi_status
• /systeminsights/connectivity
• /systeminsights/windows_security_products
• /systeminsights/alf_exceptions
• /systeminsights/alf_explicit_auths

Using and Viewing System Insights Data

After you’ve enabled System Insights for your organization's devices, you can use the JumpCloud API and the JumpCloud PowerShell module to query and report on System Insights information. 

Prerequisites:

• System Insights must be enabled on a device for the System Insights section to appear under the Device panel Details tab.

To view System Insights data for a device:

1. Go to Devices.
2. Select a device that has System Insights enabled.
3. On the Device’s Details tab, expand the System Insights Section.
   

The System Insights Section shows the following data:

• Uptime: The number of days since the device was last rebooted.
• Memory: The amount of RAM or memory installed on the device.
• Storage Available: The amount of storage space available in the device’s largest partition. 
• Disk Encryption: Status of encryption of the OS volume. The possible statuses are:
  • Decrypted
  • Encrypted
  • Encrypted (Suspended)
  • Encrypting…(XX%)
  • Decrypting…(XX%)
  • Encryption Paused (XX%)
  • Decryption Paused (XX%)
• Disk Encrypted: Whether disk encryption (BitLocker, FileVault, or Linux Encryption) is enabled for the device.
• Hardware: Information on the device hardware, such as operating system version, architecture, vendor, model, and serial number.
• Device Info: Information from the agent, such as Instance ID, System ID, and agent version. 
• Network: Information on the hostname, primary, and remote IP addresses.
• Details: The Details section shows table information for the selected device. Note: To view information for a specific table, choose a table from the System Info menu. 

Retainment of System Insights Data

JumpCloud retains System Insights data as long as the device exists within the Admin Portal. When the device is deleted, System Insights data transmission is automatically terminated for that device.

See our API docs or more information.