Understand the Troubleshooting Knowledge Base (KB)

We're a launching a new category within our Help Center: Troubleshooting KB!

This new category contains articles designed to aid in troubleshooting and resolving specific issues or errors encountered while using JumpCloud.

What’s the difference between Help Center and Knowledge Base articles?

A Help Center article encompasses our historical set of process, procedural, Get Started, and contextual documents. In other words, the Help Center informs users how JumpCloud works, what configurations are available, and how to best utilize the Admin Portal.

A Knowledge Base article, on the other hand, is a new documentation type focused on troubleshooting and resolving specific issues or errors encountered while using the product, such as resolving specific error messages.

Moving forward, our historically named Knowledge Base (KB) articles will be referred to as Help Center articles, and the new subset of KB articles will refer specifically to troubleshooting specific errors.