FAQ: JumpCloud for MSPs

Please contact your Partner Account Manager and make sure to provide the following information: The organization IDs for each managed organization you want to add to your MSP organization's MTP. You can find this information in your Admin Portal by clicking Settings > Organization Profile, and it’s under the General information. To copy it to your clipboard, click the Copy icon. You also need to provide the email addresses of the JumpCloud admin accounts you want to make organization admins for your MSP organization's MTP. These accounts have to be created (by you) and registered (by the admin account owner) prior to being added to your MSP organization's MTP.

To sign up as a Cloud and MSP Partner, you’ll need to create a free JumpCloud account and sign our Standard Partner Agreement. Your JumpCloud partner manager will take care of the rest!

No, Cloud and MSP’s have full control over how they price JumpCloud to their end customers.

The Cloud and MSP’s. We bill our Cloud and MSP Partners who then bill their end customers.

Yes! Discounted Cloud and MSP pricing is available for all JumpCloud packages. One of our partner managers would be happy to review the specifics.

Using our Multi-Tenant Portal (MTP). Every JumpCloud Cloud and MSP gets access to your MTP, which is a central console where you can manage all your clients.

Yes! Co-brandable and re-brandable sales and marketing materials are available as part of the Cloud or MSP Partner program.

Fill out the partner application below. A partner manager will contact you shortly to get you set up.

• Currently, there are two integrations available for the JumpCloud MTP:
  • Autotask PSA 
  • ConnectWise Manage
• Submit an Idea if you have another integration you’d like to see us implement!

When you create a new admin, that admin won’t automatically be given access to any organization. This is a shift from existing behavior to provide more security.

It’s possible that another Admin w/ Billing role user has restricted your access to specific organizations to limit exposure or other organizational reasons. Please work with your main admin to restore your access.

No, as always, suspended admins won’t have any access to our consoles.

No, the role based access remains the same. The only difference is that you have organizational access in addition.

Yes!

No, you will need to edit your admins to give them access to that new organization. 

Currently, you can’t remove a managed organization from your MTP Dashboard. To remove an organization, contact JumpCloud Support. 

To submit an idea, log in to your JumpCloud Admin Portal, click Support > Submit an Idea. Under the Categories section, select Multi-Tenant Features. You can also leave feedback at the bottom of every knowledge base article. We’d love to hear from you!