Integrate with Cisco Webex

Use JumpCloud SAML Single Sign On (SSO) to give your users convenient but secure access to all their web applications with a single set of credentials. Automatically provision, update and deprovision users in Cisco Webex from JumpCloud using the Identity Management (SCIM) integration. Leverage this integration to centralize user lifecycle, user identity, and group management in JumpCloud for Cisco Webex. Save time and avoid mistakes, as well as potential security risks, related to manually creating users.

Read this article to learn how to setup the Cisco Webex integration.

Prerequisites

• A JumpCloud Administrator account.
• A Cisco Webex user account with administrator permissions.
• Your Cisco domain and ID.
• SAML SSO must be enabled.

Important Considerations

• Cisco Webex SCIM API is based on version 2.0 of the SCIM standard.
• Groups are not supported.
• The following operations are supported for users:
  • Create users
  • Deactivate users
  • Update users

Attribute Considerations

• A default set of attributes are managed for users. See the Attribute Mappings section for more details.

Creating a new JumpCloud Application Integration

1. Log in to the JumpCloud Admin Portal.
2. Navigate to USER AUTHENTICATION > SSO Applications.
3. Click + Add New Application.
4. Type the name of the application in the Search field and select it.
5. Click Next.
6. In the Display Label, type your name for the application. Optionally, you can enter a Description, adjust the User Portal Image and choose to hide or Show in User Portal.

7. Click Save Application.
8. If successful, click:
   • Configure Application and go to the next section.
   • Close to configure your new application at a later time.

Configuring the SSO Integration

To configure JumpCloud

1. Create a new application or select it from the Configured Applications list.
2. Select the SSO tab.
3. Replace any instances of YOUR_SUBDOMAIN and YOUR_ID with the appropriate values.
4. Add any other changes and click save.
5. Find Cisco Webex in the list of applications and click anywhere in the row to open it.
6. Select the SSO tab and click Export Metadata.

To configure Cisco Webex

1. Log in to WebEx Site Administration as an administrator.
2. Select on the Configuration > Common Site Settings > SSO Configuration.
3. In the Federation Protocol dropdown, select SAML 2.0
4. Select the Site Certificate Manager link.
5. In the Site Certificate Manager window, select Browse, and then navigate to the location of the JumpCloud Metadata file you exported in the previous section.
6. Select the XML file, and then select OK.
7. Select Close.
8. Enter the required information on the SSO Configuration page and select the options you want to enable.

9. Select the Update button.

Authorizing User SSO Access

Users are implicitly denied access to applications. After you connect an application to JumpCloud, you need to authorize user access to that application. You can authorize user access from the Application Configuration panel or from the Groups Configuration panel. 

To authorize user access from the Application Configuration panel

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications, then select the application to which you want to authorize user access.
3. Select the User Groups tab. If you need to create a new group of users, see Get Started: User Groups.
4. Select the check box next to the group of users you want to give access.
5. Click save. 

To learn how to authorize user access from the Groups Configuration panel, see Authorize Users to an SSO Application.

Validating SSO authentication workflow(s)

IdP Initiated

• Access the JumpCloud User Console.
• Select the application’s tile.
• The application will launch and login the user.

SP Initiated

• Navigate to your Service Provider application URL.
• You will be redirected to log in to the JumpCloud User Portal.
• The browser will be redirected back to the application and be automatically logged in.

Configuring the Identity Management Integration

To configure Cisco Webex

1. Get your organization ID from the customer view in the Control Hub:
   • Log into Cisco Webex.
   • Click your organization name on the bottom left.
   • Copy the Organization ID into a text file. You need this value when you enter the tenant URL. 
2. Get the bearer token value for the Secret Token:
   • If using Webex (default), right-click this ID broker Webex link and open it in an incognito window.
   • If using Webex for Government, use this alternative ID broker Webex link to get the bearer token.

3. ​​​​From the Webex sign in page that appears, sign in with a full admin account for your organization.
4. An error page appears saying that the site can’t be reached, but this is normal.
5. The error page’s URL includes the generated bearer token. This token is valid for 365 days (after which it expires).
6. From the URL in the browser’s address bar, copy the bearer token value from between access_token= and &token_type=Bearer. For example, this URL has the token value highlighted: http://localhost:3000/auth/code#access_token={sample_token}&token_type=Bearer&expires_in=3887999&state=this-should-be-a-random-string-for-security-purpose.
7. Save this value in a text file as a record of the token in case the URL isn’t available any more.

To configure JumpCloud

1. Create a new application or select it from the Configured Applications list.
2. Select the Identity Management tab.
3. Click Configure.
4. You are presented with two fields:
   • *Base URL:
     • If using Webex (default) – enter https://api.ciscospark.com/v1/scim/{org_id}
     • If using Webex for Government – enter https://api-usgov.webex.com/v1/scim/{org_id}
       • Replace {org_id} with your organization’s ID
   • Token Key: Paste the bearer token value you generated in the previous section.
5. Click Activate and then save.
6. You will receive a confirmation that the Identity Management integration has been successfully verified.

Attribute Mappings

The following table lists attributes that JumpCloud sends to the application. See Attribute Considerations for more information regarding attribute mapping considerations. 

Learn about JumpCloud Properties and how they work with system users in our API. 

Importing Users

This functionality is helpful if users have already been created in the application but have not been created in JumpCloud.

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application and click to open its configuration panel. 
4. Select the Identity Management tab.
5. Click manual import.
6. Select the users you want to create in JumpCloud from the application from the list of users that appear. Users in the list have two import statuses:
   • New – user has not been imported.
   • Imported – user has been imported and has an account in JumpCloud.

7. Click import.
   • If you are importing less than 100 users, your import results will display in real time and you can continue onboarding your users. 
   • If you have more than 100 users being imported, JumpCloud will send you an email when your import is complete.

8. You can now connect and grant users access to all their JumpCloud resources. Learn more in the Authorize Users to an Application and Connecting Users to Resources articles.

SCIM Directory Insights Events

The following Directory Insights (DI) events provide visibility into failures and detailed information about the user and group data being added or updated from HR or other external solutions to JumpCloud.

Removing the Integration

To deactivate the IdM Integration

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to deactivate and click to open its details panel. 
4. Under the company name and logo on the left hand panel, click the Deactivate IdM connection link.
5. Click confirm. 
6. If successful, you will receive a confirmation message.

To deactivate the SSO Integration

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to deactivate and click to open its details panel. 
4. Select the SSO tab.
5. Scroll to the bottom of the configuration.
6. Click Deactivate SSO or Deactivate Bookmark. 
7. Click save. 
8. If successful, you will receive a confirmation message.

To delete the application

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to delete.
4. Check the box next to the application to select it.
5. Click Delete.
6. Enter the number of the applications you are deleting
7. Click Delete Application.
8. If successful, you will see an application deletion confirmation notification.