Integrate with Workspace ONE

Use JumpCloud SAML Single Sign On (SSO) to give your users convenient but secure access to all their web applications with a single set of credentials.

Read this article to learn how to configure the Workspace ONE connector.

Prerequisites

• JumpCloud administrator account
• JumpCloud SSO Package or higher or SSO à la carte option
• A Workspace ONE administrator account
• Your Workspace ONE SUBDOMAIN and GROUP ID

Important Considerations

• Workspace ONE only supports SP-initiated authentication.

Creating a new JumpCloud Application Integration

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Click + Add New Application.
4. Type the name of the application in the Search field and select it.
5. Click Next.
6. In the Display Label, type your name for the application. Optionally, you can enter a Description, adjust the User Portal Image and choose to hide or Show in User Portal.

7. Optionally, expand Advanced Settings to specify a value for the SSO IdP URL. If no value is entered, it will default to https://sso.jumpcloud.com/saml2/<applicationname>.

8. Click Save Application.
9. If successful, click:
   • Configure Application and go to the next section
   • Close to configure your new application at a later time

Configuring the SSO Integration

To configure JumpCloud

1. Create a new application or select it from the Configured Applications list.
2. Select the SSO tab.
3. Replace any instances of SUBDOMAIN and GROUP ID with your Workspace ONE values.
4. Click save. 

Download the JumpCloud metadata file

1. Find your application in the Configured Applications list and click anywhere in the row to reopen its configuration window.
2. Select the SSO tab and click Export Metadata.
3. The JumpCloud-<applicationname>-metadata.xml will be exported to your local Downloads folder.

To configure Workspace ONE

1. Log in to the Workspace ONE admin console. 
2. On the left-hand navigation, go to Groups & Settings.
3. Then go to All Settings > System > Enterprise Integration > Directory Services. 
4. For Current Setting, select Override. 
5. Select None for Directory Type.
6. Click Enabled for Use SAML for Authentication. 
7. In Enable SAML Authentication For, check the options you want to use. 
8. For Use New SAML Authentication Endpoint, click enabled.
9. In Import Identity Provider Settings, upload the JumpCloud Metadata file. 
10. Click Save near the bottom.
11. Review the Request section and make sure the fields are set to the following:
    • Request Binding-Type: POST
    • Identity Provider Single Sign-On URL: https://sso.jumpcloud.com/saml2/airwatch
    • NameID Format: Unspecified
    • Authentication Request Security: None
12. Double check the fields in the Response section have the following information:
    • Response Binding Type: Post
    • Authentication Response Security: None
    • For Allowed Clock Skew, you can add any number you want. 
13. Click Save again.
14. At the top, next to Settings, click your Organization Group Name.
15. Copy and save the Group-ID.
16. Copy and save your domain. You can find your domain in the Workspace ONE url. It’s the text that comes before .awmdm.com. 

Using JIT Provisioning

Additional attributes are required to use JIT provisioning. JIT required attributes are prepopulated and are on by default to enable JIT provisioning. You can’t edit the JIT required service provider attributes. You can customize the JumpCloud attribute name and the constant value for JIT required attributes. Toggle off the attributes to opt out of sending the attributes in the SAML assertion

To complete the provisioning process

1. Authorize a user’s access to the application in JumpCloud.  
2. Have the user log in to the application using SSO. The SAML assertion passes from JumpCloud to the service provider, and gives the service provider the information it needs to create the user account.

Authorizing User SSO Access

Users are implicitly denied access to applications. After you connect an application to JumpCloud, you need to authorize user access to that application. You can authorize user access from the Application Configuration panel or from the Groups Configuration panel. 

To authorize user access from the Application Configuration panel

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications, then select the application to which you want to authorize user access.
3. Select the User Groups tab. If you need to create a new group of users, see Get Started: User Groups.
4. Select the check box next to the group of users you want to give access.
5. Click save. 

To learn how to authorize user access from the Groups Configuration panel, see Authorize Users to an SSO Application.

Validating SSO user authentication workflow(s)

IdP-initiated user workflow

• Access the JumpCloud User Console
• Go to Applications and click an application tile to launch it
• JumpCloud asserts the user’s identity to the SP and is authenticated without the user having to log in to the application

SP-initiated user workflow

• Go to the SP application login – generally, there is either a special link or an adaptive username field that detects the user is authenticated through SSO

• Login redirects the user to JumpCloud where the user enters their JumpCloud credentials
• After the user is logged in successfully, they are redirected back to the SP and automatically logged in

Removing the SSO Integration

To deactivate the SSO Integration

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to deactivate and click to open its details panel. 
4. Select the SSO tab.
5. Scroll to the bottom of the configuration.
6. Click Deactivate SSO. 
7. Click save. 
8. If successful, you will receive a confirmation message.

To delete the application

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to delete.
4. Check the box next to the application to select it.
5. Click Delete.
6. Enter the number of the applications you are deleting
7. Click Delete Application.
8. If successful, you will see an application deletion confirmation notification.