Troubleshoot Remote Assist: Disable Wayland or GPU Rendering for Linux

Disable Wayland

JumpCloud Remote Assist does not currently support The Wayland Display Server, which replaces the X Window System (also known as X11). Many newer Linux distributions use Wayland.

To disable Wayland on your Linux device:

1. Open your distribution’s Wayland configuration file from one of the following locations:
   1. sudo nano /etc/gdm3/custom.conf
   2. sudo nano /etc/gdm/custom.conf
2. Edit the sudo/root privileges using your preferred editor.
   1. Delete the # in the line #WaylandEnable=false to change it to WaylandEnable=false.
   2. Save your edits.

3. For these changes to take effect, choose from one of the following methods:
   1. Reboot the system 
   2. In the terminal, run this command: sudo systemctl restart gdm 

Note: Running this command will close all open applications and log out all the logged in users.

Disable GPU

To disable GPU rendering and acceleration:

1. Launch Remote Assist using one of the following command line flags:
   1. /opt/jc_user_ro/jumpcloud-remote-assist/jumpcloud-remote-assist –no-sandbox
   2. /opt/jc_user_ro/jumpcloud-remote-assist/jumpcloud-remote-assist –disable-gpu –disable-software-rasterizer
   3. From the TTY console ‘cd /opt/jc_user_ro/jumpcloud-remote-assist’ and then run ‘./jc-raa-launcher.sh‘